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If you need assistance during this time, one of my team members will be able to help. I am currently out of the office starting on and returning on. She shows she’s human by giving the prospect a peek into her personal life, sets a reasonable timeframe for a response, and offers some details on her business that the recipient may find useful. While this email is a little on the long side, you can definitely tell it fits the sender’s personality and gives the prospect that added personal touch that can make waiting for a quote more palatable. You may not be able to get to them right away, but you want the prospect to feel special enough to wait for your response and not rush over to the competition. If you’re in the service industry (wedding photography, insurance agency, etc.), you’re likely getting a lot of emails asking for quotes. Having the message come from the president of the company is also a special touch. Finally, the email ends strong with sincere gratitude and Derek’s personal signature line. While the customer service auto reply example does a good job of adding an element of humor, this email goes above and beyond that, while also providing necessary details like the shipping date. Entrepreneur and author Derek Sivers wrote a shipping confirmation email that he dubbed ‘The most successful email I ever wrote’:ĭerek’s shipping confirmation email sets itself apart by providing a humorous exchange, where most companies would just send a “Your item is on the way” email.
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Shipping confirmations are a little boring, but they’re necessary to keep your customers in the loop.
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It gives specific links to promote the company’s social media page, an option to forward the contest entry to others, and a sizeable coupon code to show gratitude. This email looks like it was personally written, as opposed to being overly graphic-laden and ad-like.
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Not everyone can be a grand prize winner, obviously, but offering a discount code or some free premium content can go a long way. Contest/GiveawayĮveryone should be a winner when they sign up for your contest or giveaway. Now the customer knows exactly what to expect, when, and they’ll feel confident that their question or issue will be resolved in a timely manner. It greets the customer by name, gives them a timeframe for a response, shows gratitude, and even throws in a bit of humor. Here’s a great example:Īs you can see, this email came from a real person accompanied by a photo, which adds a strong personal touch. Rather than silence or a plain old “Your support ticket was received” type of email, try spicing it up a little. What can you say to make them feel important while they wait for a response? Customer ServiceĪ client sends in a customer support request, and now they have to play the waiting game. Below are some examples you can customize for your own needs. There are many different types of auto replies you can set up, depending on their intended usage and purpose. Keep in mind that old mail will not receive a canned response, but going forward, any new mail that fits the criteria you set for your filter will receive the canned response automatically. You’ve now successfully set up auto replies in Gmail. Click on ‘Create Filter’, and you’re done. On the next screen, check the box that says ‘Send canned response’ and choose the canned response you created: Once you’re finished, click ‘Create filter’:
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You can opt to include certain “From” email addresses, a specific subject, or emails that contain (or don’t contain) particular words. In the next window that pops up, choose which rules you’d like to apply for the Gmail filter. This time, click on ‘Filters and Blocked Addresses’ in the menu. Click on the gear icon again and select ‘Settings’ once more: Now that your auto response email template has been saved as a canned response, you’re ready to use it as an auto response to specific emails. Next, a window will pop up where you can name your canned response. Select ‘Canned responses’ and then ‘New canned response’: Once you’re finished, click on the three dots in the email window to bring up the email options. Now that ‘ Canned Responses‘ are enabled, you can create a new email by clicking the ‘Compose’ icon in the upper lefthand corner and typing out the message you want to be automatically sent out. Click on ‘Advanced’ in the menu, then select ‘Enable’ next to ‘Canned Responses (Templates)’:ĭon’t forget to click ‘Save Changes’ at the bottom of the screen. Go to, then click on the gear icon and select ‘Settings’: